Jamie Thomson

Thoughts, about stuff

Congratulations Expedia, you just lost a customer!

with 4 comments

I just got the following email from Expedia:

Having trouble reading this email? Click here for a web version
Expedia No Longer Supports Microsoft Passport / Windows Live ID

As we work to continuously improve our site, it’s sometimes necessary to make changes to the services we provide you. Our recent upgrades require us to end our use of this tool.

What does this mean to you?
Instead of logging into Expedia with your Passport/Windows ID, you’ll now sign in with your email address and new password. To ensure your itineraries and account information are saved in your account, you’ll need to create a new Expedia Account password soon.

Steps to Change Your Password:
STEP 1. Type http://www.expedia.co.uk in your browser.

STEP 2. On the Expedia homepage, click "Sign In".

STEP 3. On the Sign In page, click ".Net Passport User? Sign In".

STEP 4. On the next page, enter the email address associated with your Expedia Account.

STEP 5. To protect your security*, Expedia will send out another email to the address you provided with the password reset information.

STEP 6. Open the second email and return to Expedia via the link provided to create a new account password. Act soon, this link expires within 24 hours.

STEP 7. Once your new password is set you can log in to your Expedia Account at anytime.

Questions about this change?
Expedia Customer Service is available 24 hours a day, seven days a week at 08001513000.

Thank you,
The Expedia Team

* Learn how we protect your identity online.

Questions about your privacy? Read our Privacy Statement.


Taking away Live ID sign-in? Congratulations Expedia, you just lost took away the one thing that makes me use your site so now you’ve lost a customer!



Written by Jamiet

August 26, 2009 at 1:40 pm

Posted in Uncategorized

4 Responses

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  1. Ironically, Expedia was originally a Microsoft company.


    August 26, 2009 at 1:58 pm

  2. Oh and in step 7, anytime should have been properly written as two separate words. What a growler.


    August 26, 2009 at 2:30 pm

  3. As I read this, an Expedia commercial ran on TV.. Irony?


    August 27, 2009 at 2:05 am

  4. Whatever you do, do not follow the links in that email. It is a phishing scam to attempt to get your windows passport name and password. I just received a similar message, supposedly from expedia.ca, however the sender was actually @expediamail.com. That domain has no connection with Expedia.Your best move would be to forward such emails to spoof@expedia.com or .ca or .co.uk so that they may properly deal with these scam artists.


    September 19, 2009 at 6:44 pm

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