Jamie Thomson

Thoughts, about stuff

Dell Support fail

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I have been having a few issues with a Dell laptop recently and wanted to contact Dell Support about them. Over to the Dell Support website I go and after A LOT of clicking aound randomly I finally ended up at the following screen:


A fairly standard page offering submission of support incidents via email. I submitted all my details and duly received the following email:

Dear Sender,
Thank you for contacting Dell Technical Support. As we continue to focus on improving the services we offer our customers we have made some changes to our eSupport offerings.

Please note, that this support mailbox is no longer in use and your message will not be responded too.

Amazing! This is a response to an email that was generated by Dell’s website!

Dell Computers – plumbing new depths of customer support!



Written by Jamiet

June 4, 2011 at 10:11 am

Posted in Uncategorized

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